Return & Exchange Policy

At Wishly, your satisfaction is our priority.
We strive to ensure every piece you select brings beauty and joy into your home. However, if you are not completely satisfied with your purchase, our Returns & Exchange Policy is here to assist you.

Returns

We accept returns within 30 days of the delivery date.
To be eligible for a return, items must be:

• Unused
• In their original packaging
• In the same condition that you received them

Please note that customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure safe delivery back to us.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Sale Items
• Personalized or Custom-Made Items

We kindly ask for your understanding on these special offers and custom pieces.

Exchanges

If you wish to exchange an item for a different product, we are happy to accommodate your request wherever possible.
Please contact us within the 30-day window, and we will assist you in selecting a replacement item.

Exchanges are subject to product availability. If the requested item is not available, we will offer you a refund instead.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed via bank transfer to your preferred bank account.
Refunds typically take 3–5 business days after the return is approved.

Please note that shipping fees are non-refundable.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer care team at WISHLY.UK@GMAIL.COM with your order number and details of your request.

We are here to make the process as smooth and hassle-free as possible.

Creating Spaces You Love — With Confidence.
– The Wishly Team